WDH Achieves Europe’s Highest Business Award

WDH has been named as one of Europe’s best businesses after winning the EFQM Excellence Award. EFQM is recognised across Europe as the benchmarking framework for major businesses across the continent and beyond, with organisations being judged and scored against its criteria.

A prestigious judging panel score all entries under several categories including customer service, investing in people and achieving outstanding results. Those with the top scores are considered to be ‘world class’ and awarded the European Excellence Award. WDH is the first UK business to achieve this accolade.

Kevin Dodd, WDH’s Chief Executive, said:

“Winning the European Excellence Award and being named as one of Europe’s best businesses is our greatest achievement, and could not fall at a better time given that housing is now so much higher on the political agenda.

“The day-to-day work of social landlords is vastly underrated. We are about much more than rents and repairs - we are making a positive contribution to the quality of life of millions of people across the UK, and changes to our rents and the Right-to-Buy policy put much of this work in jeopardy.

“We are extremely proud to achieve this award because we are flying the flag for the housing sector, showing what we can achieve with the right support and partnership working.”

Marc Amblard, Chief Executive Officer of EFQM, said:

“The jury was impressed by WDH’s long-term plans to improve the lives of their customers and the outstanding results in all performance areas. On top of that, there is a vision that runs through the organisation like a golden thread, supported by an inspirational leadership and passion in the organisation.”

WDH was the only UK business represented in the finals of the EFQM Awards 2015, and the only business representing the housing sector. WDH’s success this year builds on its previous achievements in the EFQM European Excellence Awards, where it was named a Finalist in 2012 and a prize winner for ‘adding value for customers’ in 2013.