Customer Service with a Smile
Fri 24 Jun 2016
In today’s fast paced business world, we all rely on our technology to be there when we need it. Whether it be our email, internet or mobile phone.
When things go wrong though, do you actually care what it was that caused the problem? Or do you just want it fixed and working again as quickly as possible without any hassle, headaches or finger pointing?
That’s what TechMonkeys think too! That’s why they were exceptionally pleased to chosen as Wakefield’s Customer Service Business of The Year in this year’s Wakefield Business Awards.
“We do often get asked ‘How did I get the virus’ or ‘Why did my computer crash’, but in reality most people don’t want to know, what they want to know is When will I be able to work again” said Darren McCabe, Director of Wakefield based TechMonkeys.
“Companies get annoyed, not by things going wrong specifically, but by the lack of caring and communication they receive from those whom they pay to support the systems and services. Our focus at TechMonkeys is always customer service first, technology second. We try to get our Monkeys to put themselves in the shoes of the customer, to imagine what it would be like if they were trying to a run a business and the internet was down, or your laptop was not on. We are not an I.T. company. We are a customer service company that’s does I.T.”
TechMonkeys use internal systems to monitor customer satisfaction and encourage customers to provide feedback by running monthly competitions to win a bottle of wine or donation to a charity of their choice.
“We have grown naturally over the last 5 years with 95% of our business coming from other companies and people we know recommending us in to their contacts. We think this speaks volumes about the level of service we provide. We keep things simple and friendly and don’t monitor our staff on their time on the phone, they only target they have is 100% customer satisfaction feedback”
The Customer Service award is a welcome additional to the Wakefield New Business of the Year award TechMonkeys won in 2011. As well as the Wakefield awards TechMonkeys have also attained Microsoft Silver level partner award due to their specialism in Microsoft’s Office 365 cloud solutions.
TechMonkeys can be contacted on 01924 679 860 or www.techmonkeys.co.uk