Eitex in Castleford are currently offering an IT Apprenticeship in a Support Engineer role.

The Apprentice IT Support Engineer role is an opportunity to join a busy service desk where customer care is paramount and a chance to excel and grow within the business. Working alongside a team of experienced IT Support Engineers and having access to industry-standard training and qualifications, this role represents an excellent opportunity for career progression.

Experience Required: You will need a passion for computers and advancing a career in IT is essential.

Your duties and responsibilities in this role will consist of:

Work with the support team on a variety of user issues

Handle customer requests and problems via the service desk system, email and phone

Support the training and development team on projects

Desired skills

Good communication skill both written and verbal

·         The ability to learn quickly & excellent communication skills are essential

Basic knowledge of Microsoft based server

Familiarity with Windows Operating Systems

Familiarity with MS/Office Applications: Word, Excel etc.

Personal qualities

Willingness to learn


Professional attitude

Whilst on this apprenticeship you will have the support of an approved apprenticeship training provider and work towards the Infrastructure Technician Advanced Apprenticeship.

The starting pay rate for this role is £4.50 per hour, with regular reviews.

If you would like to apply for this role, please send your CV to employmenthub@wakefield.gov.uk with a covering note explaining why you think you're suitable for the position.